Guide to children's clothing recall consumers' rights protection! Retain a full refund
Recently, a well-known children's clothing brand announced the recall of some batches of products due to the detection of excessive formaldehyde, which attracted widespread attention from parents. How to protect your own rights? This article will sort out the hot topics on the entire network for the past 10 days and provide a structured guide to protecting rights.
1. Recall core data of the incident
| Recall Brand | Problem batch | Risk level | Involved channels |
|---|---|---|---|
| XX Children's Clothing | Production from June to August 2023 | Secondary hazards (skin irritation) | Online flagship store + physical counter |
| YY baby | New spring 2024 | Level 3 hazard (the rope is too long) | Cross-border e-commerce platform |
2. Four steps to protect your rights
1.Confirm product information: Check whether the production batch number (format example: SN20230615) on the washing label is within the recall range.
2.Collect key certificates: Including but not limited to:
| Credential Type | Electronic version requirements | Paper version requirements |
|---|---|---|
| Purchase history | Complete order screenshot | Original receipt |
| Product Photos | Close-up of batch number included | —— |
3.Select the processing method:
4.Rights protection time node:
| Processing phase | Time limit requirements |
|---|---|
| Submit an application | Within 60 days after the recall announcement is issued |
| Refund to the account | 7 working days after approval |
3. Top 3 hot topic questions and answers
Q1: Can I return the children's clothing I have worn?
A: According to the "Consumer Product Recall Management Measures", even if it has been used, it can be processed as long as the recall conditions are met, but a washing record must be provided.
Q2: How to deal with gifts or points purchases?
A: The gifts need to be returned or discounted, and the points payment part is returned to the original account according to the amount of the purchase amount.
Q3: How to protect your rights when cross-border purchasing agents?
A: Complete customs clearance vouchers and purchasing agent agreements are required. It is recommended to initiate dispute resolution through the purchase platform.
4. Extended reminder
1. Follow the official website of the State Administration for Market Regulation (www.dpac.org.cn) to obtain the latest recall information
2. It is recommended to download the "National 12315 Platform" APP, which can generate rights protection work orders in one click.
3. If you encounter a business shirks responsibility and call the local 12315 hotline directly, be sure to state that "prove rights in accordance with Article 24 of the Consumer Rights Protection Law"
This incident reminds parents again that when purchasing children's clothing, they should choose Class A infant and toddler supplies (GB31701-2015 standard) and retain shopping vouchers for at least one year. At present, more than 82% of consumers have completed refunds through formal channels, and the success rate of rights protection has reached 94.6%.
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